RMM Definition

Remote Monitoring and Management (RMM) is a remote IT management solution used by Managed IT Service Providers (MSPs) to remotely monitor client endpoints, networks, and computers. With RMM, MSPs can remotely roll out patches and updates, install and configure software, solve issues & more!

RMM Definition


An RMM Solution is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.

reCIPHER Group can then acquire remote monitoring capabilities thought these agents. These agents send back client devices' data to our Dashboard. This information includes machine status, machine health and more. Therefore, by deploying a robust Remote Monitoring and Management (RMM) tool, reCIPHER Group can gather insight into our Client networks. We can then monitor machines remotely, maintain them and keep them up-to-date and even get the devices to stay ahead of issues and resolve them remotely.

RMM Software

An alert (often referred to as a -"ticket"-) is created when one of the RMM agents deployed on a client machine/network detects a problem. This ticket is sent back to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets created by the RMM agents are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.


As a 24 hour IT Service Provider, we are responsible for the health and security of our Clients' IT environments. This means we need the tools to monitor and manage your environments efficiently and cost-effectively. reCIPHER Groups RMM solution allows us to manage network endpoints, computers, mobile devices, and the entire IT infrastructure remotely from a centralized console. It delivers high-quality capabilities and it's very cost effective.

  • Provides up-to-date status information and updates on users' software and networks
  • Continuously watches over the status and health of users' networks and devices
  • Generates tickets instantly when problems are identified
  • Tracks multiple operating systems and endpoints

Key Benefits & Capabilities of reCIPHER RMM

Fast setup and deployment

Quickly import users, devices, and endpoints with full LDAP and Active Directory integration.

Single-pane-of-glass management

The entire toolkit is managed through one interface that lets you view, manage, and understand your customers' IT landscapes.


Built-in wizards let you standardize and create reusable processes to solve even the most complex issues, increase efficiency, improve quality of service, and deepen customer relationships.

Real-time communication

Chat with customers and remotely apply fixes without ever leaving the console.

Visibility and reporting

Quickly generate extensive reports as needed on discovered threats, device and endpoint events, user activity, push statistics, and more.

Latest OS support

Provide service to customers running the latest OS builds and releases.


Get exclusive access to product forums and to the >MSP Consortium, giving you an active voice in the product roadmap and the MSP community.

Save money on your IT Expense

Reduce your IT management costs via the free platform and tools.

How Does RMM Software Work?

The RMM refers to the monitoring software that identifies and reports problems to the service providers, allowing experts (RMM experts) to fix such identified issues. It involves in active maintenance updating the OS, antivirus definitions, de-fragmenting hard disks and more. The RMM software is a handy and an efficient tool for system administrator.

Here is a list of main functions:

  • Collect details on the client's computing systems, applications, and software
  • Generate activity reports and data to MSPs
  • Provide relevant alerts and tickets when the need arises
  • Track network condition
  • Monitor all endpoints and clients concurrently
  • Automate planned maintenance duties

The main benefits of using RMM:

Security Enhancement to maintain a trouble-free system, the user needs to update patches. However, with RMM tools in place, the user will get the updates done quickly.

Ability to Get Innovative Technology and IT Experts Remote Monitoring and Management experts will help in resolving issues and provide first-class insights on minor details.

Proactive Approach and Cost Savings - RMM resolves issues before they happen. By doing so, it offers a proactive approach and cost savings.


The RMM technology sees a much higher and potential advancement by providing maintenance without taking control over PCs at remote; Program Manager, Service Manager and Task Manager, run scripts, uninstall applications, install patches and more.


During the process of RMM installation, an impression called agent is installed on the users' workstations, mobile devices, servers and other endpoints. The agent stands a liaison and communicates about the complete status and health of the device to the MSP. The agent also helps the MSP to get a clear acumen on the device status and gives a heads-up, if there exists any issues and resolves them from remote. An automated ticket is created, when the agent identifies any issue in the machine. The ticket is categorised based on the type and the severity of the issue. This stands a criterion for the MSP to decide and priorities critical issues and works on it to fix it in the first place.

The RMM experts are good to install software, manage security patch fixes, update software and much alike through remote access.


RMM software is designed to provide a bunch of IT management tools like tracking tickets, remote monitoring client devices, provide support through a complete interface. Let's take a closer look at Remote Monitoring and Management (RMM) came into existence.

With the emergence of computers in 1950s, network management tools took its place in the digital platform getting integrated with the Simple Network Management Protocol (SNMP). This ensured a break-fix model to trouble shoot the issue through on-site servicing. As an enhancement, experts framed processes to go on-site for a maintenance check of the IT devices running on the client's network. However, this was a tedious task to move on.

The pilot version of managed IT solution tools came into inception with SNMP to send information to the IT technician. However the system found it complex to manage networks from giant companies. In 2005, with an advancement in technology, companies managed to exploit the managed services which were accessed by the Fortune 500 companies. Thus RMM (Remote Monitoring) technology evolved to support managed services so as to assist expert staff to exploit MSP to service the businesses – be it small or medium in the market.