
reCIPHER Business Reports:
Key Performance Indicators [KPIs] track progress toward your business goals. Reports give you access to the data that tells you how you’re doing on those KPIs. Easy access to that information helps you make the right decisions for your business on a continuous basis. reCIPHER Group’s Business Reports provide a single dashboard you can use to drill down on key data for real-time, customisable metrics for every KPI.
reCIPHER Business Reports help you:
- Create automated reporting work flows
- Get visibility to set realistic expectations
- Deliver real-time updates to continuously improve quality of service
Key benefits and capabilities
Profitability analysis
Quickly see where your Business generates and spends money based on profitability metrics and true employee costs.
Meaningful metrics
Track
SLAs, time to resolution, and project hours spent on a per-project
basis to maximise resource utilisation.
Sales forecasting
See which opportunities are likely to close and how much you can expect to make for more accurate forecasts and to estimate potential ROI by opportunity and by employee.