Managed IT Support & Cyber Security Solutions

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Remote Monitoring & Management [RMM]

Businesses need to use all the tools available to them to minimise the time & costs associated with IT & Systems maintenance.  At the same time, Small & Medium Businesses [SME's] generally have a very small IT budget. 

reCIPHER Remote Monitoring & Management [RMM] is perfect Businesses of all shapes and sizes. Start using reCIPHER RMM  today to Manage your Business.  Features include:

  • Fast setup and deployment
  • Automated Device Management
  • Support for Microsoft Windows, Mac OSX, iOS and Android devices
  • Free Trial [minimum 10 device]

Remote Monitoring and Management

reCIPHER Remote Monitoring and Management is the easiest way to manage and track devices in order to increase efficiency and productivity.

  • Easiest way to manage devices remotely to increase efficiency and productivity
  • Response quickly with powerful monitors and predefined procedures
  • Gain control with customizable tracking options and real time alerts
  • Get insight and ensure about performance and stability
  • Integrated solutions with other reCIPHER products
  • Detailed information with exportable reports

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Remote Monitoring and Management

reCIPHER Patch Management

Who has the time to manually update & audit ALL of your Corporate devices to ensure they do not pose a security threat? Keeping all of your corporate devices up-to-date is almost a full time job unto itself.  Missing just one device or failing to update harder to access devices like mobile phones could cost your business dearly.  A single un-patched device is the weakest link and can easily be exploited.

reCIPHER Patch Manager can bring all Windows OS, Mac OSX, Apple iOS & Google Android based devices up-to-date with the latest patches and security updates.  In addition to Operating System patches, Patch Manager can even update Third Party Apps for hundreds of the most popular software solutions.  reCIPHER Patch Manager keeps your company safe by updating and patching security updates plus more than 400 third party applications.

  • Periodic scan to detect missing patches
  • Automatic deployment based on your schedules
  • Easily track with audit and logs & reports
  • Included with reCIPHER Managed Services platform

Patch Management

reCIPHER Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches.

  • Up to date environment with comprehensive patch management
  • Support for Windows operating systems and more than 400 third party applications
  • Less effort for more functionality with customizable patch operations
  • Easiest way to track device patch status in order to ignore any vulnerability
  • One click solutions for time consuming operations
  • Detailed information with exportable reports

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Patch Management

reCIPHER Remote Support

Receive Remote Support instantly with your enrolled devices.
Easily request Remote Support for any Microsoft Windows or Mac OSX device.

  • Remote Support available 24/7
  • Receive Technical Support whenever you need
  • Remote Support included with reCIPHER Managed Services
  • Receive Remote Support within minutes, not days!

Remote Control

You’ll no longer pay these fees and get all your Remote Control needs satisfied under your RMM solution, all-in-one.

  • If you like, you can let your endpoint user know who has connected to his device by Customer Notification
  • You have all remote connection information with the Audit Logs, you’ll know who connected to which endpoint, when and how long
  • Full control over which ports Remote Control uses, and you can configure Port Protocol Options as you wish
  • Group / Filter devices by Online/Offline status and Company or Device Group and quickly locate the device to connect
  • Integrated solutions with other products of ITarian
  • You’ll no longer pay these fees and get all your Remote Control needs satisfied under your RMM solution, all-in-one

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Remote Control

Customised Scripts

Every Business is different.  reCIPHER Group can write customised scripts tailored to your business requirements.

Customised Scripts save time by automating tasks that would otherwise need to be performed manually.  Some benefits of reCIPHER Scripts include:

  • Fast setup and deployment
  • Automate and Schedule tasks
  • Scripting for Microsoft & Linux
  • Cost included with reCIPHER Dashboard

Customised Scripts

reCIPHER Scripts offer you the most frequently used remote tools such as File Transfer, Processes, Services, Powershell or Registry Editor.

  • Customer Notification for Connection Information with admin action logs
  • Filter and Sort Processes by PID, Account Name, Status, Start Date, CPU, Memory, Disk, Network and GPU Usage
  • Download files from remote device to Admin’s device
  • You have all connection information when in session
  • Customize Remote Control Message with your company shown to your endpoint user upon connection attempt
  • Detailed information with exportable reports

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Remote Tools

Activate your reCIPHER Managed IT Trial NOW!

Simplify your IT Management with reCIPHER Managed Services

  • 1IT Management tools such as Remote Monitoring, Remote Support, Patch Management and more...
  • 2Support tools such as automated Ticketing, Client Portal, Help Desk and more...
  • 3Mobile Device Management for Android & iOS with Remote Lock, Remote Wipe, App deployment & more

Auto Discovery and Deployment

reCIPHER Auto-Discovery and Deployment ensures all of your business devices are Setup in a matter of minutes, not days or weeks!

  • Fast setup and deployment
  • Deployment to Microsoft Windows, Mac OSX and even Linux PC's & Servers
  • Simple deployment to Google Android & Apple iOS
  • Free deployment services [Minimum 10 devices]

Auto Discovery and Deployment

Automatically discover and deploy desired .msi or .exe in mass with reCIPHER Auto-Discovery and Deployment Tool

  • Easiest way to manage devices remotely to increase efficiency and productivity
  • Response quickly with powerful monitors and predefined procedures
  • Gain control with customizable tracking options and real time alerts
  • Get insight and ensure about performance and stability
  • Integrated solutions with other products of reCIPHER
  • Detailed information with exportable reports

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Auto Discovery and Deployment

Service Desk

reCIPHER Service Desk is a full featured IT Helpdesk system.  Clients can submit tickets easily from the Desktop or via Email.

  • Anytime, anywhere access
  • Fast Ticket response
  • Visibility and reporting
  • 24/7/365

Service Desk

The cloud-based solution lets you collect tickets from a variety of sources—including phone, web portal, email, or automatically from endpoint monitors—and even lets you access account tickets from a mobile app

  • Branded customer portal builds consistency and confidence in the support process.
  • The cloud-based solution lets you collect tickets from a variety of sources—including phone, web portal, email, or automatically from endpoint monitors
  • Integrated knowledge base helps your team avoid “reinventing the wheel” by documenting known issues and their resolutions.
  • Prioritize, handle, and escalate requests effectively with configurable ticket categories, automatic ticket routing, SLA tracking, and escalation procedures.
  • Ensure that customers get the information they need throughout the resolution process with customized greetings, automated emails and updates, and scripted responses.
  • Access account tickets from a mobile app.

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Service Desk